FAQs

 

General

Do you have a more up-to-date plat book?
How often are counties updated?
Why isn't the county I'm looking for available?
What is Rockford Map's coverage area?

 

Custom Mapping

What is a custom map?
How much does a custom map cost?
How long does it take to create a custom map?
Can I see my custom map before I purchase it?

 

How To Use Our Maps

What is a land description?
How do I read a land description?
How do I use the eBook?
How do I use MobilePlat™?
What is the difference between eBook and MobilePlat™?
How do I put the eBook/MobilePlat™ on multiple devices?
How much of a map can I display on my website? 

 

Ordering

What Credit Cards do you accept?
Does Rockford Map accept Check/Money Orders?
How do I place a tax-exempt order?

How do I find out if books are available locally?

Can I order with a PO (Purchase Order)?

Do you offer bulk discounts?
What do I do if my order is missing an item?

What do I do if I was sent an incorrect item?

Are there any current promo codes?
What is your return policy?

 

Shipping

When will my order ship?
What are my shipping options?
How do I download my digital files after I order?
Do you ship to PO boxes?

 

Data

How is land ownership data obtained?
How current is the data?

 

 

General

Q: Do you have a more up-to-date plat book?
A: The most recent edition of every product is always posted on the website.

back to top

 

Q: How often are counties updated?
A: Generally, a county is updated about every 2-3 years, but that being said–every county is different! If you would like to be notified via email when a county is updated please contact us and let us know which county you are interested in. You can also "LIKE" or "SUBSCRIBE" to any of our social media channels to receive notifications of new editions.

back to top

 

Q: Why isn’t the county I’m looking for available?
A: There are many factors that go into creating a new plat book. Production schedule, data availability, and demand–just to name a few! If there is a certain county you would like to see updated please let us know.

back to top

 

Q: What is Rockford Map’s coverage area?
A: Rockford Map has spatial data for over 2,300 counties and plat books for over 700 counties. To check availability please visit the Buy Now page. For GIS File availability click here.

back to top

 

 

Custom Mapping

Q: What is a custom map?
A: A custom map is any map that is not listed as a standard product on our website. If you do not see the map you need in our standard Product Suite, a custom map could be the ideal mapping solution for you. We can customize any plat book, wall map, or digital file for you as well as create a one-of-a-kind map from scratch. To see some examples of our past work you can visit the Custom Maps page.

back to top

 

Q: How much does a custom map cost?
A: Because no two custom maps are alike, there are no fixed prices for custom maps.  Pricing depends on the map’s size, detail and overall complexity. If you fill out our Custom Map Quote Form a Custom Mapping Specialist will contact you to discuss your requested custom map.

back to top

 

Q: How long does it take to create a custom map?
The average custom mapping project typically takes 2-3 weeks to complete.  The production time may vary depending on the type of map and our current volume of orders.  We will always make every effort to meet your deadlines.

back to top

 

Q: Can I see my custom map before I purchase it?
A: The majority of our custom maps are created entirely from scratch so we are unable to provide a preview of your specific map prior to your purchase.  However, we can usually show you an example of something very similar to your request. Once payment is received, all custom maps go through a digital proof process with the option of a print proof upon request.

back to top

 

 

How To Use Our Maps

Q: What is a land description?
A: A land description is a description of a tract of land in legally acceptable terms; so as to show exactly where it is located and how many acres it contains.

back to top

 

Q: How do I read a land description?
A: Download our Facts About Land Descriptions (.pdf) for instructions on how to read land descriptions.

back to top

 

Q: How do I use the eBook?
A: Download our eBook User Guide to learn how to take full advantage of your eBook.

back to top

 

Q: How do I use the MobilePlat?
A: Check out the Avenza© PDF Maps website for a list of features and FAQ’s on how to use our MobilePlat within the PDF Maps App.

back to top

 

Q: What is the difference between eBook and MobilePlat™?
A: Both products are in digital .pdf form. eBook is the exact same content and lay out of the printed plat book where as MobilePlat™ is a seamless, georeferenced map. eBook is deisgned to be used in Adobe Reader® while MobilePlat™ is designed to be used in Avenza's free PDF Maps app. Download the Digital Product Comparison Sheet to compare side-by-side or call us at (800) 321-1627 for more information.

back to top

 

Q: How do I put the eBook/MobilePlat™ on multiple devices?
A: eBook and MobilePlat™ are the only products bundled with an Unlimited Site License.  This means that you have the ability to share it on multiple devices within one physical site or location for as long as you own the file. If your company or organization has multiple offices and they would like a copy of the data, you have two options: 1) Each office can purchase their own copy. 2) You can purcahse a data sharing license which is customized to your specific need. For more information visit our Copyright & Licensing page.

back to top

Q: How much of a map can I display on my website?
A: Data used on the internet must be trimmed so that no more than 50% of a single township map is displayed.

back to top

 

 

Ordering

Q: What Credit Cards do you accept?
A: We accept Visa, Discover, MasterCard, and American Express.

back to top

 

Q: Does Rockford Map accept Checks/Money Orders?
A: Yes, we accept Checks and Money Orders, however, payment must be received before the order is processed. Please call us at (800) 321-1627 to complete your order by phone.

back to top

 

Q: How do I place a tax-exempt order?
A: To ensure that tax is not applied to your order, please email or fax your tax exempt form to (800) 446-3530. Then call us to complete your order at (800) 321-1627.

back to top

 

Q: How do I find out if books are available locally?
A: Some of our plat books are also distributed by local resellers. Please contact us to find out if there is a local reseller in your area.

back to top

 

Q: Can I order with a PO (Purchase Order)?
A: Yes, please call us at (800) 321-1627 with your PO number and order details ready.

back to top

 

Q: Do you offer bulk discounts?
A: We do not provide bulk discounts, however, if you have a special request please contact us and we will see if we can accomodate you.

back to top

 

Q: What do I do if my order is missing an item?
A: Please contact us right away with your order information so that we can address the problem.

back to top

 

Q: What do I do if I received an incorrect item?
A: Please contact us right away with your order information so that we can address the problem.

back to top

 

Q: Are there any current promo codes?
A: If there are any current promo codes they will be listed on the home page of the website. If you sign up for our newsletter you wil be eligible to receive emails when there are new, active promo codes.

back to top

 

Q: What is your return policy?
A: All sales are final.  Please be sure to double check your order before completeing the checkout process on our website.

back to top

 

 

Shipping

Q: When will my order ship?
A: Most plat books and wall maps are not in stock and may take up to 10 business days to be printed and delivered. Once the order is available to ship the chosen shipping method is applied and shipped via UPS (USPS if outside continental US). If you chose Email Delivery, you will receive a download link within 24 business hours.  For RMP SmartImage and Vector Files, please allow up to 7 business days for processing.

back to top

 

Q: What are my shipping options?
A: All Plat Books are shipped via UPS (USPS outside of continental US). Digital orders have the option of being electronically delivered via email download or physically mailed to you on a CD.

back to top

 

Q: How do I download my digital files after I order?
A: An email will be sent to you within 24 business hours with a link and instructions on how to download the product.

back to top

 

Q: Do you ship to PO boxes?
A: Since all physical orders are shipped via UPS, we are unable to ship to PO boxes.

back to top

 

 

Data

Q: How is the land owership data obtained?
A: All land contract owners/tax bill recipients/owner of record and acreage data are derived from the Official Public Record per Rockford Map’s standard mapping protocol.

back to top

 

Q: How current is the data?
A: Currency of the data varies from county to county.  Due to continual sales, transfers of property, land contracts and varied tax bill/owner records, it is impossible to guarantee that the data is complete or free from error.  However, Rockford Map strives to accurately reflect what is in the Official Public Record at the time the data was gathered.

back to top